Insured U.S. delivery with tracking on every handcrafted piece
YUEBAI SILVERWORKS

YUEBAI SILVERWORKS
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Refund policy

Return & Refund Policy

At YUEBAI, we are committed to providing high-quality automotive accessories and premium key cases. Customer satisfaction is our top priority.

If you experience any issues with your order, please contact us and we will assist you as soon as possible.

1. Quality Issues & Damaged Products

If the product you received has a quality problem, manufacturing defect, damage during shipping, or does not match the description, you are eligible for a return or refund.

To request a return or refund for a quality issue, please provide:

  • Clear photos or videos showing the problem
  • Your order number
  • A brief description of the issue

After reviewing the provided evidence, we will offer a suitable solution, including:

  • Full refund
  • Replacement product
  • Other reasonable solutions

For confirmed quality issues, we will cover the related costs.

2. Return Requirements

For non-quality-related returns, please contact us within 30 days after receiving your order.

Items must meet the following conditions:

  • Unused and in original condition
  • No scratches, damage, or signs of use
  • Returned with original packaging and accessories

Customers are responsible for return shipping costs for personal reasons, such as:

  • Wrong size/model selected
  • Change of mind
  • No longer needed

3. Product Compatibility

Before purchasing, customers should confirm that the product model matches their vehicle key.

If you are unsure about compatibility, please contact us before placing your order.

Returns caused by incorrect vehicle/key model selection may require the customer to cover return shipping costs.

4. Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3–7 business days.

Refunds will be issued to the original payment method.

Please note that your bank or payment provider may require additional processing time.

5. Order Cancellation

Orders can be cancelled within 24 hours after purchase.

After the order has been processed or shipped, cancellation requests may not be accepted.

6. Contact Us

If you have any questions regarding returns or refunds, please contact our customer service team:

WhatApp：+86 13760911943

We are always happy to help.